slotsy

Cancel Booking

Updated September 19, 2026

How to cancel a booking on Slotsy and what to expect afterward.

How to Cancel

  1. Go to My Bookings in your account
  2. Find the booking you want to cancel
  3. Click on the booking to open its details
  4. Click Cancel Booking
  5. Confirm the cancellation

You'll receive a confirmation email once the booking is cancelled.

Tip: You can also cancel using the direct link from your booking confirmation email — no account required.

Cancellation Policy

Each company sets its own cancellation rules. Common policies include:

  • Free cancellation — cancel anytime before a set deadline (e.g., 24 hours before the appointment) at no cost
  • Late cancellation — inside the deadline the Cancel button is refused; contact the company. If you prepaid, the company may keep part of the payment under the rules you accepted when booking. Nothing is ever charged to your card afterwards — Slotsy does not store it
  • No cancellation — some services cannot be cancelled once booked

The cancellation policy is shown during the booking process and in your confirmation email.

Cancellation Window

The free cancellation window varies by company. Examples:

  • 24 hours before — cancel for free up to 24 hours before your appointment
  • 48 hours before — longer notice required
  • Up to appointment time — flexible cancellation allowed

If you try to cancel after the deadline, you'll see a warning about any applicable fees.

Refund Process

If you prepaid for your booking:

  • The company issues the refund from its panel, in full or in part, according to the rules you accepted — it is not automatic, so if it has not arrived, write to the company
  • After the deadline or a no-show — the company may keep the part its rules describe (a deposit) and refund the rest
  • Refund timeline — a refund goes back to the payment method you used and typically takes 5-10 business days to appear on your statement

The refund amount and status are shown in your booking details.

After Cancellation

Once your booking is cancelled:

  • The booking status changes to Cancelled in My Bookings
  • The time slot becomes available for others
  • You receive a cancellation confirmation email
  • If applicable, refund processing begins automatically

Rebooking

Changed your mind? You can always make a new booking:

  • Go to the company's booking page
  • Select a new date and time
  • The process is the same as making a fresh booking

Tip: Your previous booking details are not transferred. You'll need to go through the full booking flow again.

What's Next?