Booking Flow

A step-by-step guide to making a booking on Slotsy — from selecting a service to receiving your confirmation.

Step 1: Select a Service

Browse the company's service list on their booking page. Each service shows the name, duration, and price.

• Use tags or categories to filter services if available
• Click on a service to see its full description
• Click Book Now to start the booking process

Tip: Some companies group services (e.g., "Haircuts", "Coloring"). Use filters to find what you need quickly.

Step 2: Choose a Staff Member

Pick the specialist you'd like to see, or select Any Available to be matched with the first free staff member.

• Staff profiles may show their photo, bio, and specialties
• Availability depends on the staff member's schedule
• Solo businesses skip this step automatically

Step 3: Select Location

If the company operates from multiple locations, choose the one that's convenient for you. The address and map are displayed for each location.

Tip: Your selection may affect available staff and time slots.

Step 4: Pick a Date

Select a date from the calendar. The dot under each day says how busy it is:

Navigate between months using the arrows.

Step 5: Choose a Time Slot

Pick a time that works for you. Times already taken are crossed out and cannot be selected.

For a group session — a class or a workshop — the number of remaining places is shown under the time, for example "7 left". A session stays bookable until its last place is taken.

Tip: Times are the business's own — a class at 10:00 starts at 10:00 there, whatever timezone you are in.

Step 6: Enter Your Details

Fill in the required contact information:

• Name — your full name
• Phone — contact number with country code
• Email — for booking confirmation
• Notes — any special requests or information for the staff (optional)

Step 7: Review Summary

Before confirming, review your booking details:

• Service — name and duration
• Staff — selected specialist
• Date & Time — your chosen slot
• Price — total cost

Make sure everything looks correct before proceeding.

Step 8: Confirm & Pay

Above the button, in the Details card, there is a Cancellation block — the terms on which you can change your mind: "Free cancellation up to 12 hours before the start", with the company's own wording underneath if it wrote any. Read it before confirming: past that window you can no longer cancel online and will have to call.

Some companies ask you to tick "I accept the cancellation rules above", and the button stays disabled until you do. Where there is no tick box, pressing the button is the acceptance — the line above it says so.

Click Confirm Booking. If the company requires prepayment, you'll be redirected to the payment provider to complete the transaction.

After Booking

Once your booking is confirmed:

• A confirmation screen appears with all booking details
• You receive a confirmation email with a summary
• Depending on company settings, you may also receive an SMS notification
• Your booking appears in My Bookings if you have an account

Tip: Save your confirmation email — it contains a direct link to view or manage your booking.

What's Next?

• Payment — how payment works during booking
• Booking Status — track your booking status
• Cancel Booking — how to cancel if plans change