Staff Schedules

Updated September 19, 2026

Each staff member can have their own working hours that override the default company hours. This lets you handle part-time workers, different shifts, and flexible schedules.

How Staff Schedules Work

By default, all staff inherit the company-wide working hours. When you set a custom schedule for a staff member, it replaces the company hours for that person only.

ScenarioWhat applies
No custom schedule setCompany hours
Custom schedule setStaff's own hours
Schedule exception existsException overrides everything (see Schedule Exceptions)

Setting Working Hours

  1. Go to Staff and click on a staff member
  2. Open the Schedule tab
  3. Toggle Custom Schedule to On
  4. For each day of the week, set the working hours:
    • Toggle the day on or off (off = day off)
    • Set the Start Time and End Time
    • Add break times if needed
  5. Click Save Schedule

Tip: Leave the custom schedule toggle off for staff who work standard company hours — they will automatically follow any changes to company hours.

Break Times

You can add one or more breaks within a working day:

  1. On the schedule row for a specific day, click + Add Break
  2. Set the break Start and End time
  3. Repeat for additional breaks

Breaks are excluded from booking availability. Customers will not be able to book during break times.

Example schedule with breaks:

DayWorking HoursBreak
Monday09:00 - 18:0013:00 - 14:00
Tuesday09:00 - 18:0013:00 - 14:00
Wednesday09:00 - 15:00—
Thursday09:00 - 18:0013:00 - 14:00
Friday09:00 - 17:0012:00 - 13:00
SaturdayOff—
SundayOff—

Multiple Shifts per Day

Some staff work split shifts (e.g., morning and evening). To set this up:

  1. On the schedule row, click + Add Shift
  2. Set the first shift: 08:00 - 12:00
  3. Set the second shift: 16:00 - 20:00

The gap between shifts is treated as unavailable time. You can add as many shifts as needed per day.

Copy Schedule

To apply the same schedule to multiple staff members:

  1. Open the staff member whose schedule you want to copy
  2. Go to the Schedule tab
  3. Click Copy Schedule
  4. Select one or more staff members to copy to
  5. Click Apply

This copies the entire weekly schedule including breaks. It does not copy schedule exceptions.

Tip: Set up your most common schedule first, then use Copy Schedule to apply it to new team members quickly.

Company Hours vs Staff Hours

AspectCompany HoursStaff Hours
Where to setSettings > Company HoursStaff > Profile > Schedule
Applies toAll staff by defaultIndividual staff member
PriorityLower (default)Higher (override)
Use whenMost staff share the same hoursStaff have unique schedules

If you change company hours, only staff without custom schedules will be affected. Staff with custom schedules keep their own hours.

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