Closures

Closures let you block off dates when your business is closed — holidays, renovations, or company vacations.

Overview

A closure applies to the entire company and overrides regular working hours. During a closure, no time slots are available for booking. Use closures for one-off events instead of changing your weekly company hours.

Creating a Closure

1. Go to Settings > Closures
2. Click Add Closure
3. Fill in the details:

4. Click Save

The closure appears in the list and immediately affects availability.

Use Cases

Common reasons to create closures:

• Public holidays — Christmas, New Year, Easter, Independence Day
• Company vacation — annual team break
• Renovation — physical space improvements
• Team events — training days, corporate retreats
• Emergency — unexpected situations requiring temporary shutdown

Recurring Annual Closures

Toggle Recurring when creating a closure to have it repeat every year automatically:

1. Create a closure (e.g., "Christmas", December 24—26)
2. Enable the Recurring toggle
3. Click Save

The system will block these dates every year without manual re-entry.

Tip: Review recurring closures at the start of each year. Some holidays fall on different dates annually (e.g., Easter).

Closures vs Staff Exceptions

Tip: If only one staff member needs a day off, use a schedule exception instead of a closure.

Customer Notification

When a closure is created:

• Customers cannot select dates within the closure period on the booking portal
• Those dates appear as unavailable in the calendar
• No automatic notification is sent to customers — consider sending a manual announcement for major closures

Existing Bookings During a Closure

If bookings already exist for dates that become a closure:

1. A warning appears listing affected bookings
2. You must decide: reschedule or cancel each booking
3. Affected customers receive a notification about the change

Tip: Create closures as early as possible to avoid conflicts with existing bookings.

Managing Closures

From the Closures list, you can:

• Edit — change name, dates, or recurring setting
• Delete — remove the closure, making those dates available again
• View affected bookings — see which bookings overlap with the closure

Related

• Company Hours — regular weekly working hours
• Staff Schedule Exceptions — individual staff time off