Support
Ten artykuł jest dostępny po angielsku i ukraińsku. Czytasz wersję angielską.
Zaktualizowano 3 marca 2026
Get help from the Slotsy.io support team through the built-in ticketing system.
Accessing Support
Navigate to Support in your account sidebar. The support page shows a list of all your support tickets with their current status.
Creating a Ticket
- Click the New Ticket button
- Fill in the form:
- Subject — briefly describe your issue (5-200 characters)
- Priority — Low, Medium, or High
- Message — describe your issue in detail (10-5000 characters)
- Click Submit Ticket
You'll be redirected to the conversation view where you can track responses.
Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Your ticket is being reviewed |
| Waiting for reply | The support team has responded, waiting for your reply |
| Resolved | Your issue has been resolved |
| Closed | The ticket is closed, no further messages can be sent |
Conversation
Each ticket has a conversation thread where you can exchange messages with the support team:
- Your messages appear on the right side in the brand color
- Support replies appear on the left side
- Press Enter to send a message (Shift+Enter for new line)
- Open tickets refresh automatically every 15 seconds for new replies
Tip: Include as much detail as possible in your initial message to get a faster resolution.