Refund Policy

All subscription fees paid to Slotsy.io ("Slotsy") are non-refundable. By subscribing to any paid plan, you acknowledge and agree that all charges are final.

This policy applies to monthly and annual subscription plans, add-on purchases, and any other paid services provided by Slotsy.

You may cancel your subscription at any time from your account settings. Upon cancellation, your subscription remains active until the end of the current billing period.

After the billing period ends, your account moves to the Free plan and keeps working. Your data stays, your booking page keeps taking bookings, and the limits of the Free plan apply from that point. No refund or credit is issued for the remaining unused portion of your billing period.

You can choose a paid plan again at any time. Everything the higher plan allowed becomes available immediately, with nothing to restore by hand.

Annual subscriptions are charged in full at the beginning of the billing cycle. No partial refunds are issued if you cancel an annual plan before the end of the 12-month period.

You will continue to have access to all plan features until your annual subscription period expires.

If you upgrade your plan, the new pricing takes effect immediately and the difference is prorated for the remainder of the current billing period.

If you downgrade your plan, the change takes effect at the end of the current billing period. No refund or credit is issued for the price difference during the current period.

In rare cases, Slotsy may, at its sole discretion, consider refund requests due to exceptional circumstances such as: extended service outages caused by Slotsy, duplicate charges resulting from billing errors, or charges made after a confirmed cancellation.

To request a review, contact us at [email protected] within 14 days of the charge. All decisions regarding exceptional refund requests are final.

We do not delete your data when a subscription ends. An account that moves to the Free plan keeps its data for as long as the account exists.

Deletion happens when you ask for it. You can request account deletion from your account settings; we keep the data for 30 days after the request so you can change your mind, and permanently delete it after that in accordance with our Privacy Policy.

You can export your data at any time, whether or not you intend to delete the account.

Slotsy reserves the right to modify this Refund Policy at any time. Material changes will be communicated at least 30 days in advance via email or in-app notification. Your continued use of the service after changes take effect constitutes acceptance.

For billing inquiries or questions about this Refund Policy, contact us at: [email protected]

For general support: [email protected]