Gift vouchers
A client buys a voucher for an amount or for a service on your page and gives it to someone else. The recipient books online and enters the code — the voucher pays for the visit in full or in part. The money for the purchase goes to your Stripe, like any online payment. Gift vouchers are on every plan, Free included.
Memberships → Gift vouchers. Owners and admins can open it; only the owner can change the settings.
Settings
The Settings tab:
| Setting | What it does |
|---|---|
| Sell gift vouchers | A Gift vouchers tab on your page, and a voucher code field when clients book |
| Amounts | Amounts clients can choose, for example 100 / 200 / 300 zł |
| Vouchers for a service | The ticked services. Such a voucher covers the service in full, even if the price goes up |
| Valid for | 12, 18, 24 or 36 months from purchase — at least 12 |
The Gift vouchers tab appears on your page once online payment is connected (Stripe Connect) and at least one amount or service is set. The code field at booking works while Sell gift vouchers is on — even without online payment, for vouchers sold at the studio.
Sell at the studio
Sell a voucher — for cash or card terminal: amount or service, buyer's name, who it is for, emails, a message → Sell. The voucher works at once; the code is shown in the window, and whoever has an email in the form gets it with the code. Open the voucher takes you to its card.
The list and the card
Search by code, name or email and filter by status: Active, Used, Expired, Cancelled, Awaiting payment. The card shows the buyer, the recipient, where it was sold (Bought online / Sold at the studio) and the History: Issued, Paid, Given back, Corrected, Cancelled — with links to the bookings.
Three actions on the card
| Action | When |
|---|---|
| Pay a visit at the desk | The client paid at the studio with the voucher. A service voucher is used up whole |
| Correct balance | A new balance and the reason — for example, to give back a visit cancelled late |
| Cancel voucher | A refunded or withdrawn voucher: nothing can be paid with it any more |
Cancellations and refunds
If you cancel or decline a booking paid with a voucher, or the client does not finish paying the rest, the amount goes back to the voucher by itself — "Given back" in the history. A visit cancelled late, if you want to give it back, you return with Correct balance. Money for the voucher itself you refund by hand in Stripe, then cancel the voucher.
Commission
The platform commission for your plan applies only to the online purchase. Paying for a visit with a voucher takes no second commission; if the voucher covers part, the commission is only on what the client pays on top by card, BLIK or Przelewy24.
Tip: A voucher for an amount and a voucher for a service are treated differently for VAT (in Poland: bon różnego / jednego przeznaczenia). The type is shown in the list; ask your accountant how to book it.
Related
- Membership plans — visit packages for regular clients
- Stripe Connect — connect online payment
- Payment overview — payments and refunds