Support & Messaging
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Zaktualizowano 3 marca 2026
Contact the Slotsy.io team directly from the admin panel using the built-in support ticket system.
Creating a Ticket
- Go to Support in the sidebar menu
- Click New Ticket
- Fill in the form:
| Field | Required | Description |
|---|---|---|
| Subject | Yes | Brief description of your issue |
| Message | Yes | Detailed explanation |
| Priority | No | Low, Medium (default), or High |
- Click Submit Ticket
You'll be redirected to the ticket detail page where you can see the conversation thread.
Ticket List
The support page shows all your tickets in a table with:
| Column | Description |
|---|---|
| Subject | Ticket title |
| Status | Open, Waiting Reply, Resolved, Closed |
| Priority | Low, Medium, High |
| Last Updated | Time since last activity |
Use the status tabs to filter tickets by status.
Ticket Conversation
Click a ticket to open the detail view:
- Your messages appear on the right side (blue bubbles)
- Platform replies appear on the left side (gray bubbles)
- Type your message and press Enter or click the send button
- Use Shift+Enter for new lines
Tip: You cannot reply to closed tickets. If you need further assistance, create a new ticket.
Ticket Statuses
| Status | Meaning |
|---|---|
| Open | Ticket created, awaiting platform response |
| Waiting Reply | Platform responded, awaiting your reply |
| Resolved | Issue has been resolved |
| Closed | Ticket is closed and archived |
Live Chat
If configured, a Crisp chat widget appears in the bottom-right corner for instant support. Your account details are automatically shared with the support team.