Forgot Password
Updated September 28, 2026
If you can't remember your admin panel password, set a new one yourself — no need to contact support. This works for the owner and for every team member with access to the admin panel.
How to reset your password
- Open admin.slotsy.io and click Forgot password? under the password field
- Enter the email you sign in with and click Send the link
- Open the "Reset your password" email — it arrives in your language
- Click Set a new password
- Enter the new password twice and click Save the password
- Sign in with the new password
In the Slotsy Business app, Forgot password? on the sign-in screen opens the same page in the browser.
Good to know
| What | How it works |
|---|---|
| Link lifetime | 60 minutes |
| How many times | The link works once. Need another — ask for a new one |
| Password | At least 8 characters |
| Other devices | Changing the password signs you out everywhere: browsers and phones. Phone notifications stop until you sign in again |
| Confirmation | A "Your password was changed" email follows |
| Requests | Up to 5 requests per hour for one address |
Tip: No email? Check your spam folder and make sure you entered the email you sign in with. For security, the page gives the same answer for any address — it never reveals whether an account exists.
If something goes wrong
- "This link is invalid or has expired" — the link was already used, or an hour has passed. Click Ask for a new link.
- "Too many requests" — wait an hour and try again.
- A team member gets no email — check that their status under Staff is active. Inactive team members are not sent a link.
- "Your password was changed" but you changed nothing — reset the password again and tell us at [email protected].
Related
- Profile & Account — changing the password while signed in, and "My devices"
- Staff Management — team access to the admin panel